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Return & Replacements Policy
Return & Replacements Policy
At BlueChip Traders, we want you to be completely satisfied with your purchase. We understand that sometimes, despite our best efforts, issues may arise. This Return and Replacements Policy outlines the guidelines and procedures for returning or replacing products purchased from our website.
Returns and Exchanges for Defective or Damaged Items:
If you receive a defective or damaged product, we apologize for any inconvenience caused. We are committed to making it right for you. Please follow these steps to initiate a return or replacement:
- Contact Customer Support: Notify our customer support team within 14 days of receiving your order. You can reach us via email at returns@bluechiptradersllc.com or through our Contact Us page. Please provide your order number, a description of the issue, and relevant photos (if applicable).
- Verification and Approval: Our customer support team will review your request and assess the reported issue. Once the return or replacement is approved, we will provide you with further instructions on how to proceed.
- Return or Replacement Process: Depending on the nature of the issue, we will arrange for the return of the defective or damaged item at our expense. Upon receipt and verification of the returned item, we will process the replacement or issue a refund, as per your preference.
Returns for Non-Defective Items:
If you wish to return a non-defective item, please follow these guidelines:
- Eligibility: Non-defective items are eligible for returns within 7 days of delivery. To be eligible, the item must be in its original condition, unused, and in its original packaging.
- Return Authorization: Before initiating a return, please contact our customer support team to obtain a Return Authorization (RA) number. Returns without an RA number may not be accepted.
- Return Shipping: The cost of return shipping for non-defective items is the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.
- Refund Process: Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase. Please allow 30 business days for the refund to be reflected in your account.
Exceptions and Conditions:
- Some products may be subject to manufacturer warranty. In such cases, we encourage you to contact the manufacturer directly for warranty assistance.
- Items that have been tampered with, modified, or damaged due to improper use or mishandling are not eligible for returns or replacements.
- Refunds or replacements are provided at our sole discretion and in accordance with the terms outlined in this policy.
Please note that this Return and Replacements Policy applies only to products purchased directly from BlueChip Traders. If you made a purchase through one of our authorized resellers, their respective return policies may apply.
For further assistance or to initiate a return or replacement, please contact our customer support team using the provided contact information.